Job title: Shop Manager
Based: Letchworth
Salary: £26,227.50–£27,500 per annum, depending on experience
Hours: 37.5 hours per week, working across Monday to Sunday

About this role:

This is an exciting opportunity to lead NOAH’s charity shop in Letchworth and play an important role in raising vital funds to support people experiencing homelessness, extreme poverty and other disadvantages.

As Shop Manager, you will be responsible for the day-to-day running of the shop, driving sales, maximising income and creating a welcoming and enjoyable experience for customers, donors and volunteers.

You will lead and support the relief store manager and volunteer team, helping to recruit, train and develop people while creating a positive, inclusive and supportive working environment.

You will ensure the shop is well presented, maintain high standards of visual merchandising and oversee the sorting, pricing and rotation of donated stock. You will also work to achieve sales and profit targets, increase Gift Aid donations and build relationships within the local community to encourage donations and support NOAH’s campaigns.

The role will include managing financial processes such as cash handling, banking, sales reporting and petty cash, while ensuring the shop complies with health and safety requirements, trading standards, safeguarding practices and NOAH’s policies.

You will have significant experience in a retail management role, with charity retail experience being advantageous. You will be confident leading staff or volunteers, delivering excellent customer service and managing financial and operational responsibilities.

You will need strong organisational, communication and problem-solving skills, along with the flexibility to work weekends and occasional evenings. A full UK driving licence and access to a car are essential, as some travel and support across other NOAH shops may be required.

Our values

NOAH is a charity that helps people experiencing homelessness, extreme poverty and other disadvantages to make positive changes in their lives. We do this by providing care and advice services, training and wellbeing workshops, and opportunities for employment.

We are truly driven by our values of Care, Compassion and Commitment

We are looking for someone who will lead by example, treat everyone fairly and equally and demonstrate a genuine commitment to making NOAH successful.

For more information: 
Full Job Description
Supporting Statement

To apply for this exciting and rewarding post, please submit your CV along with the attached Supporting Statement to let us know why you are perfect for our role. Send them to [email protected].

Closing date: 27 July 2026