Alleviating poverty, bringing hope

Welfare Centre

At 8.15am the gates to the courtyard of the Welfare Centre open and the smell of breakfast is already in the air.

On any given day up to 100 people will turn up with a variety of needs. Many do come to start their day with breakfast. Others have appointments, need to talk through problems or just want to come for company and a cup of tea.

The Welfare Centre is open 365 days a year from 8.15am – 3.45pm weekdays and 10.00am – 3.00pm at weekends.

We open again at 7.00pm each evening to provide soup and sandwiches to those who are homeless. The Centre provides a safe environment where people can come and discuss their problems and get advice about a range of issues related to housing, health and employment. Everybody who comes to the Centre completes a self-assessment questionnaire from which we can, with them, devise a personal support plan tailored to each individual’s needs.

Facilities include:

Here is a summary of our work in the year to 31st March 2018


482 new referrals accepted of people needing our help

679 different people came to the Luton daycentre for support.

(Over 25,336 distinct visits with an average of 63 people per day)

17,840 Lunches were served

6,570 Breakfasts enjoyed

9,093 Soups handed out

1,883 Showers taken

1,182 Nightshelter beds

1,684 items of clothing given away

and 330 Dentist/Doctor appointments.


89 people into accommodation with 39 people helped to avoid eviction

71 people into employment

198 people supported to engage with meaningful occupation/training/work

144 people supported with benefits

and 328 calls to the DWP


69,246 different activities attended

6,960 detailed client notes recorded

116 people attended training/workshops

25 people enjoyed sport

82 people used the self-service PC

and 130 service users volunteered to help