Alleviating poverty, bringing hope

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Support Worker – Charity Day Centre & Night Shelter

Location of role: Luton, LU1 3HG

Salary: £8.75 per hour part time

Description of role and person:

We are looking for a Locum Project Worker who can build positive working relations with those who use our welfare services to help them stabilise their lives to moving on to a better future and learn to manage their own lives more effectively by increasing their social skills, self-esteem and personal insight. The role is about providing and managing access into their essential services for rough sleepers and vulnerable people which will meet their basic daily needs and form a platform from which they can go onto engage in meaningful support. The hours of this position are flexible


  • The soup kitchen entails opening the welfare centre at 6pm, checking the building, welcoming and managing volunteers, controlling access into the building of service users at 7pm, monitoring the use of the building by c30 service users, closing at 7.45pm, monitoring and managing the close and lock up of the building by 8pm
  • Opening the night shelter service between 7.30pm and 11.30pm including transitioning locations and continuing this service at the external venue between 11.30pm-7.30am as well as ensuring the building is cleaned
  • The weekend service involves arriving at 9am and opening the building, liaising with the kitchen team, managing access to essential services for clients such as showers, clothes, laundry and medication. Encouraging client engagement
  • Facilitating the lunch service and afternoon service. Checking the environment for safety and closing the facility at 4pm
  • Weekday service involves assisting with the opening the centre at 8am, support work, facilitating the lunch service and closing the centre at 4.30pm
  • Participate in a key worker system providing individual support, including advocacy, informal counselling and practical assistance to service users
  • Take part in initial needs assessments and undertake reviews
  • Advise and assist service users with their immediate needs including personal hygiene, medication, laundry and clothing needs
  • Monitor client behaviour, identifying potentially difficult situations and seeking to defuse such situations in a calm and non-threatening manner
  • Respond to emergencies and support needs of service users as appropriate
  • Take part in recreational activities
  • Provide ongoing support to volunteers as appropriate
  • Ensure effective communication and updates are in place with the weekday day centre team to maintain continuity of care and needs
  • Keep appropriate records and inform other staff of relevant issues
  • Fulfil all record-keeping requirements in full liaison with the weekday team
  • Help keep the Welfare Centre and other venues clean and in good repair
  • Ensure the procedures for safety and security are observed


  • Able to respect and work to the charity’s Christian ethos
  • Working the weekend service
  • Covering gaps in the day service
  • Good communication skills
  • Work well within a team

Click here to download an application form