Alleviating poverty, bringing hope

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Retail Sales Person

Location of role: Luton

Salary: £8.45 p/h – Living wage

Description of role and person:

We are seeking a Retail Sales Person to work in our Lewsey Farm charity shop environment to maximise sales of a diverse range of goods, clothing and bric-a-brac, and other products, to achieve targets, and maintain standards.  You may be required to work in different local stores as required


  • Engage with customers in a welcoming, courteous and friendly manner seeking to constructively meet their needs
  • As part of the sales team you will meet weekly targets and work to exceed agreed annual targets
  • Assist in recruitment and training of new volunteers and work placements
  • Help maintain the volunteer rota ensuring optimum cover and assist in the management of volunteers by providing direction and training
  • Help provide motivation to ensure volunteers are happy, committed and fulfilled
  • Take responsibility for own personal development
  • Attain product knowledge to enable management of product ranges
  • Maintain stock quality standards by ensuring all goods are cleaned and presented in an appealing fashion and follow stock pricing policy
  • Ensure stock rotation is maintained and assist in monitoring stock levels and standards of display and assist in the control and security of all bought-in merchandise
  • Ensure cleanliness and order are maintained by ensuring a comprehensive cleaning schedule is followed by volunteers and staff
  • Have understanding of the profitability of the shop and controllable costs.
    Assist in effective cost control.
  • Ensure maintenance of gift aid procedures and train volunteers
  • As a member of the retail team you will need to be available to work at other retail outlets


  • Excellent customer service
  • Organised and reliable
  • Work flexibly as part of a small sales team
  • Able to lift and move furniture when remerchandising
  • Able to respect and work to the charity’s Christian ethos

Click here to download an application form