Alleviating poverty, bringing hope

Find out about volunteering opportunities with NOAH here

Outreach Worker – Migrant Rough Sleepers

We are seeking an enthusiastic Outreach Worker to join us and engage with migrant rough sleepers in the Luton area. You will ensure that migrant rough sleepers are offered prompt and effective support to move away from life on the streets.

Location of role: Luton
Salary: £19,684

You will visit locations most frequented by rough sleepers engaging them in conversation with a view to persuading them to use the charities services. You will be committed, caring, have common sense and be empathetic to the needs of those among the most deprived. You will work with people who may be chaotic and may have mental health and addiction issues. You will have knowledge and experience of working with migrant communities, ideally those of Polish or Romanian heritage.

You will have considerable autonomy and periods of lone working. You will be skilled in people management with experience of professional boundaries and responding to challenging behaviour. You will have excellent time-management, prioritisation, organisational, inter-personal, and administrative skills. In addition, you will be competent in IT and communication, have the ability to build relationships and a commitment to help those in need. You will be persistent and undaunted in seeking the best possible future for those we support.

This is a fixed term position for 2 years. The hours are 37.5 per week and normally week days from 8.30 to 16.30. You will be required to work weekends (one every three months), early mornings (every Friday) and evenings (one every two months).


  • Working as part of a four-person team, you will provide an effective Street Outreach Programme
  • Visit areas that migrant rough sleepers frequent such as camps, parks, woods, disused buildings and other sites
  • Converse in their native language, if possible, to encourage engagement
  • Work internally with NOAH’s Welfare Centre, Academy and Social Enterprise as well as the Local Authority and other agencies. In particular lead, mentor and motivate people to find work or a reconnection to their home country
  • Provide access to services addressing health and addiction, find accommodation, and help individuals in (1) managing their finances, (2) reducing criminal behaviour and (3) establishing positive social networks.
  • Deliver outcomes including:
    Monitoring the total migrant rough sleeping population size
    Increase numbers engaging in training in: English; employment preparation; work experience; reconnecting; maintained reconnections; moving into employment
    Prepare case studies where lessons have been learnt and successes achieved.


  • Have some experience of working with people and are ready to engage on a new challenge with homeless clients
  • Educated to A level or equivalent
  • Verifiable DBS record
  • Excellent team working skills under pressure
  • Able to manage challenging behaviour, inspire engagement and communicate reassuringly
  • Able to time and caseload manage effectively
  • Be a self-starter and able to work on own initiative
  • Have a flexible approach to working, for example 5am morning outreach
  • Able to risk assess for effective independent lone-working
  • Able to respect and work to the charity’s Christian ethos
  • High level of written and spoken Polish or Romanian and an excellent level of English
  • Confident IT skills and the ability to use web based applications and MS Word

NOAH - proud to be part of:

  • Living Wage Employer
  • ISO 9001 accredited
  • Investors in People
  • The Social Care Committment
  • The Social Care Committment
  • DFA